SHIPPING & DELIVERY
SHIPPING & DELIVERY POLICY
Orders are shipped Monday thru Friday and ship within 1-2 business days. Standard shipping will arrive within 2-5 business days. During sale periods, order processing and delivery can take 2-4 business days longer.
We do provide delivery via grab or Lala move. Do drop us an email or WhatsApp us for more information. Additional cost from this service will be bared by customer.
When your order has been placed, a confirmation email will be sent to your email address.
Express & International
We Ship Worldwide. Orders are shipped Monday thru Friday and ship within 1-2 business day. During sale periods, order processing and delivery can take 2-4 business days longer.
Once a package has left our warehouse we have very little control over it. Please note that delivery times listed above are only estimations. Haya is not responsible for any delays caused by the courier,, especially during high-volume periods. Haya can never guarantee a delivery date. We are not responsible for any package that comes back as undeliverable.
If you are not home to accept your package, the carrier will assess whether it is safe to leave. If not, a parcel card will be left in your letterbox detailing the steps for arranging redelivery or picking up your delivery at the local post office.
We are not responsible for lost or stolen packages. If your package is delivered by the courier with proof of delivery and you did not receive your package, then you must file a complaint with your local courier.
Haya is not liable for missing parcels due to errors on the customer or carrier's part.
During busy sale periods or new collection launches, your order may not always be delivered within the specified delivery timeframes. We are unable to provide compensation to customers for any unexpected delays with your delivery once the item has been despatched from our warehouse. These delays are out of the control of Haya. If you wish to seek compensation for any inconvenience caused, you may wish to contact the courier directly.
You may click on the link below and add in the tracking no provided via sms